For years, monday.com users have wondered why their favourite WorkOS platform wasn’t vocal about its Artificial Intelligence (AI) features. It was probably because their team was in the background perfecting monday AI.
Be it monday sales CRM, Service, or Project Management, this AI feature lets you build automated workflows by learning from past interactions. For instance, monday.com AI can assist users by offering feature recommendations, insights, and optimisation capabilities.
Are you intrigued? Let’s learn more about monday AI, its capabilities, and more.
The Basics of monday AI
The AI market was valued at USD 184 billion in 2024, a USD 50 billion jump since the previous year. By 2030, this sector will reach USD 826 billion. Did you know that the AI tech market is also predicted to reach USD 1.8 trillion by then?
monday.com understood the potential of AI and introduced a feature that expands how you interact with the WorkOS platform.
Using monday AI: Enabling and Disabling this Feature
Any admin on a monday.com account can enable or disable monday AI. They can do this through the Administrative section.
Here are the steps to follow:
Go to the Administration page by clicking on the profile image (top right–hand corner).
Select Customisation from the Administration panel (left side).
Click on Features and scroll down to the ‘Enable/Disable’ AI feature.
Select your preferred option.
monday AI Features: The Automations You Can Use
monday automation is already a powerful feature. It helps boost productivity by creating smart workflows devoid of human errors.
Implementing monday AI into monday automation makes it extra feature-rich, effective, and customisable. Some AI actions in automations include the following:
Translate text and write with AI.
Using AI to categorise and create custom blocks.
AI helps improve and summarise texts.
Detect sentiment and extract information using AI.
Columns in monday AI (in Beta)
monday AI columns let you set up your board by unleashing the power of automations on each column. It works with the following columns:
Dropdown
Status
Number
Date
Text
The AI actions include autofill, categorisation, custom action, detecting sentiment, and more. You can even extract information from these columns and run history to troubleshoot. Columns will have a ‘star-like automation symbol’ once you add monday AI.
Templates by monday AI (in Beta)
Like any other monday template, this one also lets you set up the board. The only difference is that the monday AI template runs on better intelligence and efficiency.
Are you ready to choose from pre-built templates to use monday AI automatically? For instance, it’ll be added to columns and boards, allowing them to flow together and support operations seamlessly.
These pre-made AI templates are fully customisable. All you have to do is select the ‘AI-powered’ category in the monday template center. Some examples include:
Feedback digest template
Support or IT processing template
Creative process template
SDR assistant template
Non-profit feedback processing
Finance request handling template
You can even create a board from scratch. Reach out to the monday consultants at Fruition Services to help you with this process.
monday AI Assistant App
Statistics suggest that 80% of companies take AI’s assistance to stay relevant in their respective markets.
Reports state that monday.com is preparing for a service push due to a rise in AI traction, leading to customer growth. The company hit an ARR of USD one billion. AI action also grew by 250%.
All these can be attributed to the monday AI capabilities and features. In 2023, monday.com unveiled plans for leveraging AI in its WorkOS functions using the monday AI Assistant.
Capabilities
With the help of this, you can automate workflows or tasks and access AI-powered features. The monday.com AI assistant app allows:
Data analysis of larger amounts of information to help better optimisation of resource allocation.
Users can translate content into other languages without any external hassle and assistance.
Workflow optimisation allows users to enhance workflows automatically based on past interactions.
Use Cases
Gradually, monday.com will release a collection of innovative apps working on the monday AI Assistant infrastructure. External developers will build on various use cases like:
Rephrase and summarise complex topics to provide relevant action items.
Use AI in monday Docs to generate templates and get started with the tasks.
Describe or input a task and team objective into monday AI to generate a formula, helping you complete tasks.
Save time by writing and editing emails on monday sales CRM using monday AI assistant app.
Create updates and get faster replies by using AI to reply or write in the updates section.
monday AI: A New Era of Work Management in 2025
In a previous monday AI blog, we mentioned how integrated AI will reinvent the way we work. For instance, monday.com AI features would help you categorise tasks, compose or rephrase emails, detect sentiment, summarise complex tasks, build AI formulas, and more.
But will it be the same in 2025? As mentioned in Elevate 2024, it’ll be much better! For instance, this feature will handle all the grunt work and turn data into actionable insights.
monday AI Capabilities
No-Code AI Workflow
You can now create a personalised no-code AI workflow by mixing and matching capabilities. These will help you improve the way your business operates, build tailored solutions, and create new ways of working.
Sentiment Analysis
With this, your team can read between the lines by turning textual information into data-rich insights. By using monday.com AI features, it'll be based on sentiment level, helping you make informed decisions.
Data Sorting
monday AI helps you sort through data in literal seconds. Teams can now analyse and categorise data at scale using AI. Examples include automatic and easy tagging or labelling based on sentiment, urgency, and type.
Summarise Information
In 2025, monday AI will continue letting you quickly summarise complex topics and extract key points. These will help you gain actionable insights, save time on workflows, and move operations forward.
Suggestions and Ideas
This monday AI feature lets you stay one step ahead. You can quickly get fresh ideas and suggestions based on analysis of existing data. This will help you understand the action plan for certain projects and the next step for items based on meeting summaries.
Global Communication
monday.com will let you remove the language barrier. With AI capabilities, you can now accurately translate and localise texts into multiple languages, expanding your reach and audience.
Custom Action
You can write any prompt organically to create powerful AI automations. That means teams can literally tell monday AI what to do, which can meet all workflow needs.
Teams That’ll Benefit from Using monday AI
Marketing
Creative teams can use monday AI to manage marketing requests (right from intake to delivery). Consider this your marketing assistant on the monday Work Management tool to help automate requests, assign tasks, generate summaries, and more.
Operations
Your team can accelerate ticket handling by using monday AI as an operational assistant. It helps you save time, generate clear summaries, and categorise incoming tickets for faster resolution.
Product Development
Using monday AI for product development can help turn consumer feedback into actionable and usable product insights. This product assistant helps you analyse the feedback data to make changes and create products your customers love.
Sales
Your customer-facing teams are probably already using monday sales CRM. Adding the AI feature lets you get suggestions on the discovery questions to focus on. It’ll also help you build a better sales outreach and get all the data in one place for every closed or ongoing deal.
Finance
monday AI will help streamline finance requests to uphold SLAs. It’ll also improve team productivity through reply suggestions to FAQs, auto-assigning approvers, and more.
Can You Trust monday AI?
The monday expert team at Fruition Services believes that any feature rolled out by monday.com is trustworthy and highly functional. When it comes to monday AI, we found out the following things:
monday.com won’t use your company data to train AI models.
Third-party providers will not have access to any information you put into monday AI.
You’ll have full control over how and when to use AI within your monday workflows.
The platform allows you to tailor and customise the AI templates to best suit your business needs.
Teams will have full visibility about data usage, making monday AI transparent from the start.
You can understand when AI provides imperfect reports or results and learn how to optimise them.
If you want to know more, feel free to reach out to a monday.com implementation partner here at Fruition Services. With over 290 clients and 1,050+ projects, we’re capable enough to help you navigate the new features on monday.com.
FAQs
What exactly can you do with monday AI?
In Elevate 2024, monday.com highlighted its mission to democratise AI capabilities with no-code building blocks. That’s why they introduced monday AI as a business assistant. With this feature, you can assign tasks to the right team member, automate creative requests, understand deliverables, and generate summaries.
Is monday AI free?
Currently, you can access monday AI at no additional cost. However, it’s only available for paying users on the monday Enterprise and Pro plans. Once you approve and enable this feature on your monday account, all members, users, and admins can access the capabilities.
Is monday.com an AI tool?
monday.com WorkOS offers automation and AI features in a no-code format. For instance, the monday automation model allows you to set up triggers to perform automated actions. monday AI uses Microsoft Azure OpenAI for its functionalities along with GPT models. All these ensure variety, efficiency, and accuracy.
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