.png){kind=small}
In an earlier article, we discussed using the monday Work Management product for your construction business. Technically, it can help with project tracking, scheduling, reporting, etc.
Beyond that, construction businesses need some software to deal with their customers and clients. The construction CRM market is supposed to have a 9.2% CAGRÂ between 2023 and 2031.
But can you use the monday WorkOS tool for customer relationship management in your construction business? Yes, the monday Sales CRM product can help with that.
Let's learn more about monday CRM for construction in this blog post.
monday Construction CRM: What Can It Do?
According to Deloitte, the construction industry can exceed USD 16.1 trillion in the next five years. Moreover, the market will witness a 5.9% CAGR between 2023 and 2030.
What does this popularity mean? Companies can indeed get overburdened with customer data.
Thankfully, you can streamline this data by using a CRM tool like monday.com. While this product doesn't offer a construction-specific CRM, it does have high-level customisation options.
Once you tailor the monday CRM to meet construction needs, you'll benefit from the following:
Manage customer relationships.
Track projects in a centralised repository.
Ensure effectiveness in business processes.
Store customer data about projects, interactions, leads, and more.
monday CRM for construction can also help you improve communication, streamline operations, and enhance client engagement.
If you want assistance customising this tool to meet your construction demands, feel free to collaborate with a monday consultant. The team at Fruition will assist you by analysing your needs to tailor the monday CRM product for a simplified and streamlined workflow.
The Benefits of Using monday CRM for Construction
Construction software has always faced challenges with competition, cost management, complexities, regulatory compliance, and more. monday CRM aims to solve these by being adaptive, flexible, customisable, and full of unique features.
As a result, you can improve operational efficiency and customer satisfaction with monday CRM for construction. Take a look at the key benefits (read: profitability) offered by this platform:
Enables personalised and tailored client interactions and follow-ups.
Ensures you can track client histories, access communication logs, and determine preferences.
Facilitates seamless communication between team members, clients, and subcontractors.
Get real-time updates due to document sharing and collaborative features.
Stay aligned with clients in one platform because of centralised data storage capabilities.
Visualise your business performance with insights, project profitability, sales pipeline, and workforce productivity.
Excel in lead and client management by tracking interactions and post-construction relationships for client satisfaction.
Get updates from monday automation triggers, reminders, and to-do lists for a better information flow.
Organise your sales pipeline by tracking, budgeting, allocating, monitoring, and more.
You can even scale the monday CRM for construction with your business growth, adapting to changing needs, operational efficiency, and more. This tool has features like lead management, customisation, detailed project tracking, workflow automation, third-party integrations, and more.
Why Use monday CRM for Construction?
monday CRM is best for construction companies needing a flexible, intuitive, and customisable platform. This no-code tool can help on-site and off-site team members schedule, plan, and organise workflows.
With the help of a monday consultant, you can customise the CRM system monday to empower your construction firm. For instance, you can foster customer relationships, meet deadlines, streamline processes, track communications, drive revenue, and more.
You should go for monday CRM for construction due to the following reasons:
Customisation Capabilities: Edit the boards to fit construction projects, processes, and workflows. You can add multiple columns, manage unlimited contacts, edit deal stages or sales pipelines, and more.
Mobile CRM App: The monday CRM app helps your entire team (on- and off-site) to summarise client interactions, add new activities, check report statuses, and receive emails from anywhere in the world.
Automation Feature: Automations on monday.com can streamline repetitive construction-related operations and processes. It'll save your team valuable time by automatically setting reminders, sending notifications for deal stages, assigning leads, and more.
Apart from these, monday CRM comes with intuitive dashboards that display essential information in one place. Examples include active job sites, budget statuses, team performance, etc. You can visualise them in Map, Calendar, Gantt, or Chart views.
How to Use monday CRM for Construction? Fruition's Capabilities
You can set up monday CRM for construction with the help of a certified implementation consultant. Here at Fruition, you'll find 22 highly talented individuals ready to assist with anything.
Being a monday Silver Partner, our team is highly qualified to customise the monday CRM product to meet your construction business needs. That's why we'll set up boards to:
Manage potential clients, leads, and team members.
Monitor budgets.
Track project progress.
Assign tasks.
Maintain communication with subcontractors and clients.
Our team will meticulously map your existing workflows and compare them with the construction industry's benchmarks. This will help us analyse bottlenecks and efficiency gaps.
Based on this technical assessment, we'll customise the centralised platform to meet your construction workflows. Here's what the team will work on:
Dedicated Boards
We will create three primary boards for project management, lead generation, and subcontractors.
These will capture details like project location, budget, type, contact information, etc. Based on that, you can track project phases like permitting, handover, design, and construction.
The boards will also help you manage vendor data, contract information, and track progress. Construction business owners can also check key milestones, responsible team members, deadlines, and more.
Customised Columns
The columns that'll work perfectly with your construction workflows include the following:
Status: It'll help you reflect on project phases. Examples include permitting, completed, design in progress, under construction, and more.
Files: This column in the monday CRM for construction helps you attach relevant project documents. (Plans, contracts, permits, etc.)
Team Member: With this, you can have a clear view of the contractor or team member working on each item or project.
Timeline: In this column, you can visualise key milestones and project deadlines for a better overview.
Budget: You can track the actual costs of each construction project, the remaining budget for allocation, and the entire project budget.
Automations and Integrations
The next thing we can help you with is the monday.com integrations and automation.
Our team of expert monday consultants will help with the following automation features:
Automatic Status Updates: When a task is completed, monday will automatically update the status to the next phase.
Client Updates: The monday tool can automatically send progress reports to clients (as emails) based on each construction project milestone.
Notifications: You can send automatic reminders to team members and contractors about upcoming updates and important deadlines.
We'll also help integrate the monday CRM for construction tool with third-party solutions. Examples include communication platforms like Slack or Microsoft Teams and accounting platforms to sync project costs.
FAQs
Can you use CRM in construction?
Yes, a robust CRM product will help streamline project management in any construction business. For instance, using monday CRM for construction lets you manage your clients and leads effectively. You can enhance communication and collaboration by customising the workflows to meet your construction business needs. You'll find features like data management, task automation, documentation, reporting, etc.
Are there construction-specific features on monday CRM?
You won't find construction-specific features on the monday Sales CRM product. However, the customisable templates can help you curate a construction CRM from scratch. It'll centralise your project information, and the mobile app will give access to on-the-go teams. monday CRM for construction allows streamlined task automation, communication, real-time access, and more. With this, you can manage construction projects from start to end.
What are the benefits of using monday CRM for construction?
With the CRM tool monday, your construction business can track project progress in real time for improved visibility. This centralised platform helps enhance collaboration by letting you easily share updates and data with clients or team members. It also streamlines workflows through monday automations, saving time and improving efficiency. monday CRM for construction ensures better budget control and client satisfaction.