Call Abandonment Rate - occurs when customers hang up before speaking to an agent, often due to long wait times or frustration. Implementing call-back technology allows customers to opt for a callback instead of waiting. Efficient workforce management and using data analytics to forecast call volumes can help optimize staffing and reduce wait times.
 

Repetitive Tasks and Time Management - Repetitive can be automated so your team can save time on call reviews with Aircall's advanced AI features like call transcription, tags and summaries, and Call Scoring. Free up pre- and post-call admin time so your teams are free to focus on building and maintaining customer relationships.
 

A low first call resolution rate - can be improved by Aircall's call recordings, in-call coaching, and whispering, to help managers tackle challenging calls faster, with less disruption to your team and the customer. Make data-driven decisions with in-depth analytics. View key data like missed call rates and response time and use custom tags to track almost any metric.
 

Unite your tech stack - Deliver smarter, more personalized experiences as your CRM and Helpdesk data flows effortlessly into every customer interaction. Easily add new users, obtain local area code phone numbers, and even international numbers as your teams expand and your business grows.