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monday.com Ticketing System for Customer Service & IT Service Management

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Our experts ensure a smooth integration process, allowing you to manage all your customer inquiries from monday.com

Assess Your Needs
- Identify your marketing goals
- List your specific requirements
Design Your Process
- Create workflows tailored to your marketing tasks
- Map out how information will flow in the system
Set Up Monday.com
- Configure custom workflows
- Set up automations and permissions
- Transfer existing data (if any)
Train Your Team
- Teach staff how to use Monday.com
- Provide hands-on practice sessions
Launch the System
- Roll out Monday.com to your organization
- Offer support during the transition
Keep Improving
- Monitor how well Monday.com is working
- Make adjustments as needed
- Get ongoing support to optimize your marketing operation

Schedule a 30-min consultation below

Why monday.com for customer service?

Ticketing system integration
Seamlessly integrate your email ticketing system with Monday.com
Unified data source
Centralize your customer service management for optimal efficiency
Shared inboxes
Leverage shared inbox solutions for collaborative customer support
Turn service needs into action

Bridge the gap between tickets and larger scale service initiatives by
managing them in one place.
Solve tickets with full context

Connect service management with organizational resources like assets, knowledge base, directories, inventory, and more.
Accelerate stakeholder collaboration
Replace messy email threads with in-platform communication to connect internal and external stakeholders.

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Key Customer Service Features

Self-service customer experiences
Enable customers to solve common issues on their own so agents can focus on critical issues.
Automatic ticket classification
Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.
Smart ticket routing
Speed up ticket handling and reduce manual work with automatic assignment to relevant agent or team.
Knowledge base assistance for agents
Solve a wider range of issues with AI assistance that pulls relevant knowledge and minimizes unnecessary escalations and delays.
Streamlined communication
Automate replies, follow-ups, and more to speed up communication between agents, customers, and all of your stakeholders.

Schedule a 30-min consultation below

Email Ticketing with monday.com

Integrate your email ticketing system, including Outlook and Gmail, with Monday.com for unparalleled efficiency and enhanced customer satisfaction.

Outlook and Gmail Integration Made Easy

Fruition specializes in integrating Monday.com with your existing email ticketing system, including Outlook and Gmail.

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Streamline Your Customer Service Workflow

With Monday.com's shared inbox solution, your team can collaborate effortlessly on customer inquiries. Assign tickets, track progress, and resolve issues faster than ever before.

monday.com Email Ticketing for customer and IT Service Management:

Email Ticket Management for Shared Inbox:
A centralised platform to manage customer inquiries, assign tickets, and track their progress, ensuring nothing falls through the cracks.
Customisable Ticket Workflows:
Shareable Forms, email or telephony & text integration. Tailored to fit your unique customer service processes.
Seamless Communication:
Built-in comment threads, @mentions, and notifications and integration with Teams and Slack
Customer Data Management:
Access customer history, preferences, and previous tickets to provide personalised and efficient support.
SLA Tracking and Escalations:
Set Service Level Agreements (SLAs) to track response and resolution times.
Knowledge Base Creation:
Store FAQs, support articles, and documentation to empower your team and customers.
Email integration:
Seamlessly integrate with popular support tools such as Outlook or Gmail to sync customer data, shared email inboxes ticket information, and communication channels.
Analytics and Reporting:
Gain valuable insights into your customer support performance.
Automation Superpowers:
Automate repetitive tasks and workflows.
Excellent Customer Support:
Whenever you need assistance, monday.com is ready to help you succeed in delivering outstanding customer service.

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Frequently Asked Questions

What is monday Service?

monday service is an intuitive, fully customizable service platform where help desk teams manage and automate their service operations and processes to resolve incidents and requests within SLAs, and deliver great customer experiences at scale.

monday service connects ticketing, projects, and cross-department teams in one centralized support platform.

Can you use Monday as a ticketing system?

Yes, with monday.com, you can build a functional ticket-tracking system that helps your team's needs. You can track all incoming, open, and closed tickets with one comprehensive board. Connect channels to your monday Service "Tickets" board to receive all tickets in your board, and track correspondence within the ticket's item.

Learn more about using monday Service as a ticketing system here.