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Aircall for Call Centre & Ticketing

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Our expert consultants empower you to adopt workflow automation & AI systems:

Process Discovery → Business Process Audit
We meticulously map your existing workflows against industry benchmarks, analyzing bottlenecks and efficiency gaps that hold your team back from scaling.
Technical Architecture → System Integration Scope
Our technical assessment reveals the hidden potential in your current tech stack, identifying precise automated solution design to visualise where monday.com can transform fragmented processes into seamless workflows.
Solution design → Workflow and Integration Implementation
Review through in-depth solution design analysis, we implement the perfect balance between automated system sophistication and user adoption, ensuring your solution is scalable and grows with your team's expertise.
Efficiency Impact → ROI Opportunity Analysis
By quantifying potential efficiency gains across your operations, we pinpoint exactly where automation and optimization will deliver the highest return on your investment.
Change Readiness → Adoption Strategy Planning
Our proven change impact framework measures organizational readiness and crafts a tailored adoption strategy, turning potential resistance into enthusiastic system adoption.

Schedule 30-min Consultation Below:

Connect, empower, and grow with a customer communications platform that unifies channels, automates tasks, and delivers actionable insights.

Set up your call center in minutes

Simplify call center setup so your support and sales teams can get up to speed sooner.
Invite your agents, organize your workflows, and open for business anywhere.

Work efficiently as a team

Build IVR menus and smart routing rules to direct callers to the right agent every time.
Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates.

Track progress toward KPIs

Gain visibility into call center performance with the live activity feed. See who’s available, who’s in a call, and how long customers have been waiting.
Adapt strategy in the moment to minimize missed calls and achieve your objectives.

Schedule 30-min Consultation Below:

Call Center Features in Aircall

Implement an intelligent call routing solution in minutes

Deliver first-touchpoint resolutions by automatically routing calls to relevant teams and agents.

Visual, no-code editor

Create inbound call flows on a clean, visual canvas and click to implement—no code necessary. Update call flows in real-time from the Aircall Dashboard.

Multi-level IVRs

Create simple or multi-level IVRs to route customers to the teams and agents best suited to meet their needs, reducing average handling times and increasing CSAT.

Time-based routing

Provide continuous service during and after business hours. Customize call flows based on holidays, peak hours, and downtime to reduce your percentage of missed calls.

Schedule 30-min Consultation Below:

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Set up in seconds

Easily claim numbers, set up integrations,

and manage your phone system with just a few clicks.

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For Sales and Customer Support

Effortlessly manage business conversations in one place, and bring the entire team together around the customer.

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Aircall FAQs:

What is Aircall and how does it work?

Aircall is a cloud-based phone system designed to replace traditional phone systems and provide businesses with a flexible and scalable communication solution. Instead of relying on physical phone lines, Aircall leverages the internet to transmit voice data, allowing users to make and receive calls through software applications on their devices.

What is Aircall workspace?

Aircall Workspace is designed to help end users navigate customer conversations with greater clarity and confidence. We’ve introduced more room for moving effortlessly between inboxes, conversations, and customer context, all in one place.

How is Aircall different than other customer communication and intelligence platforms?

Aircall is different than other customer communication and intelligence platforms because it is extremely easy to set up, only taking a few minutes, with no hardware and no headaches. Another reason is because Aircall syncs information between CRM systems, Helpdesk solutions, and many other essential tools. Lastly, Aircall has clear analytics, which gets rid of the guesswork and allows you to monitor team performance in real time.